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PASSWORD PROBLEMS

If your password doesn’t work, it can be due to the following reasons:

1) You have given your password out to other people.

2) Excessive failed logins. Remember that your password is cAsE sEnSiTiVe.

3) You have exceeded the max download limit of 1 Gbyte/day.

4) Maybe your userID and pass has been stolen from our server. To solve the problem please change your password as follow: log into the subscriber portal at https://subscriber.safshop.net with your current user id and password. On the left of the screen, enter the last four digits of your credit card number (the one used to make the purchase) and click the Update Profile button. You will be directed to a secure screen where you can change your profile including your billing information and password. Once changed please contact us again so we’ll unblock your username.

5) New subscriptions can take up to 30 minutes to be active and for that SafShop provide a temporary password until yours is active. Anyway the temporary pass is the same for all and sometimes it can be blocked due to multiple password sharing violation. So please try again later (with your own pass, not with the temporary “safshop”) or follow the FAQ number 5 to force the activation http://www.safshop.net/support/

If the problem remain contact us providing your full name and username so we can give you another userID. We do this to protect our paying members, and to keep free loaders, and children from accessing our site. Do not hesitate to contact us for further problems or informations.